In this episode, Claire speaks to Julian Hooks, principal SEO consultant at Advertising Commissions and Senior Manager of SEO at Asurion, about the importance of customer-centricity in an industry obsessed with chasing the latest SEO trend or ranking factors study.
Listen to Learn
Julian’s five-point guide to a customer-led strategy
How to use customer insights and pain points to understand and serve customers better
How to maintain customer focus as a business scales, and why communication is at the heart of it
Which brands and businesses are getting customer-centricity right, and why it works for them
How to use data and analytics to identify trends and address issues at a granular level
Julian is a Senior Manager of SEO at Asurion (a tech insurance and warranty provider) and its subsidiary UBreakiFix, the retail chain of corporate-owned and franchise-owned tech repair stores with around 700 locations in the US and surrounding territories. He also runs a boutique consultancy, Advertising Commissions LLC where he is the principal SEO consultant working with a range of businesses.